Shipping policy

Order processing

Orders are picked and packed at our studio in Alpine, New York, Monday to Friday. Orders received before 1:00pm Eastern Time on a business day are dispatched the same day. Orders received after that time, at weekends or on US public holidays are dispatched the next business day.

You will receive an order confirmation email immediately after checkout and a separate dispatch email with tracking once your parcel leaves us.

Domestic (United States) delivery

• Standard (3–5 business days): $6.95, free on orders over $75 after discounts.
• Expedited (2 business days): $14.95, order before 1:00pm CT.
• Overnight (next business day): $26.95, available to most US addresses, order before 11:00am CT.

We ship to all 50 states, including PO boxes and APO/FPO addresses via USPS. Transit times are estimates provided by the carrier and are not guaranteed.

International delivery

We ship to Canada, the United Kingdom, the European Union and Australia. International standard delivery is $19.95 and typically takes 7–14 business days after dispatch.

Import duties, taxes and customs charges are not included in your order total and are the responsibility of the recipient. Customs processing can add delays that are outside our control. If a parcel is refused at customs and returned to us, we will refund the item value less shipping costs.

Discreet packaging

Every order ships in a plain, unbranded outer mailer. The shipping label shows only "BB Fulfilment" as the sender, with no product descriptions visible. Individual items are sealed in recyclable hygiene packaging.

Tracking your order

Tracking numbers are emailed at dispatch and can take up to 24 hours to show carrier activity. If tracking has not updated for five business days, contact us and we will open an enquiry with the carrier.

Incorrect addresses

Please check your address carefully at checkout. We can amend an address only before dispatch. Parcels returned to us because of an incorrect or incomplete address will be refunded less the original shipping cost, or re-shipped once new shipping is paid.

Delays, lost and damaged parcels

Severe weather, carrier backlogs and customs inspections can delay delivery. A US parcel is treated as lost if it has not arrived 10 business days after dispatch (20 business days for international orders); at that point we will replace it or refund it in full.

If your parcel arrives damaged, email photographs of the outer packaging and the items within 48 hours of delivery and we will arrange a replacement.

Split shipments

If part of your order is delayed, we may ship the available items first at no extra cost to you. You will receive separate tracking for each parcel.

Contact

Questions about a delivery? Email info@marketnest.space or call +1 (469) 261-8495. MarketNest LLC, 2595 State Route 228, Alpine, NY 14805.