Returns & refunds policy

Your 30-day window

You may request a return within 30 days of the delivery date. Items must arrive back with us within 14 days of your return being approved.

Hygiene conditions for intimate apparel

Because bras, panties and undergarments sit against the skin, they can only be returned when all of the following are true:

• The item is unworn, unwashed and free of make-up, deodorant, fragrance and pet hair.
• The hygiene seal or protective liner is still attached and intact. Once a hygiene seal is removed or broken, the item cannot be returned for health and safety reasons.
• All original tags, labels and packaging are attached and undamaged.
• Panties and briefs have been tried on over your own underwear only.

Please try garments on in a clean, dry environment and keep the seal in place until you are certain of the fit. Items returned without an intact seal will be sent back to you at your cost, or destroyed at your instruction; no refund can be issued.

Items that cannot be returned

• Any item with a broken, removed or missing hygiene seal.
• Bra liners, and any product described as a hygiene consumable.
• Items marked "final sale" or purchased with a clearance discount above 50%.
• Gift cards.
• Items damaged by incorrect washing, bleaching or tumble drying.

These exclusions do not apply where an item is faulty, misdescribed or not as ordered — see Faulty or incorrect items below.

How to start a return

1. Email info@marketnest.space with your order number and the items you wish to return.
2. We reply within one business day with a return authorisation and address label.
3. Repack the items with all tags and seals attached and send them back using a tracked service.

Return shipping costs

Return shipping is paid by you for change-of-mind returns; we recommend a tracked service as we cannot refund parcels that do not reach us. We cover return shipping in full when the item is faulty, damaged in transit or not what you ordered.

Refunds

Returns are inspected within 3 business days of arrival. Approved refunds are issued to your original payment method and typically appear within 5–10 business days depending on your bank. Original shipping charges are refunded only where the entire order is returned because of our error.

Promotional discounts are applied proportionally: if a discount was earned by an order threshold that a partial return breaks, the refund is adjusted accordingly.

Exchanges

We process size and colour changes as a refund on the returned item plus a new order, which is faster than holding stock aside. Contact us and we will reserve your replacement size while your return is in transit.

Faulty or incorrect items

If a seam, wire, clasp or fabric fails within 90 days of delivery under normal wear and correct care, email photographs and your order number. We will replace the item or refund it in full, including shipping both ways. This is in addition to your statutory rights under New York and US consumer law.

Care and warranty exclusions

Elastane degrades quickly with heat. Damage caused by tumble drying, ironing, bleaching or fabric softener is not treated as a manufacturing fault. Care instructions are on every product page and garment label.

Contact

MarketNest LLC, 2595 State Route 228, Alpine, NY 14805. Email info@marketnest.space or call +1 (469) 261-8495. See also our shipping policy.